Concord, CA 94524

Frequently Asked Questions


All residential and commercial locations in the City of Napa with an active alarm system are required by Ordinance to have an alarm permit.

Please complete the online registration form 

You may also contact the Napa Alarm Program:

Monday - Friday 9am - 5pm PST

(925) 718-1090

Residential / Commercial Permit Registration Fee: $56.00 (3 Year)

Residential / Commercial Permit Renewal Fee: $56 (3 Year)

An Alarm user shall be subject to fines, depending on the number of false alarms within a calendar year (Jan 1-Dec 31), based upon the following schedule:

Burglary/Robbery - Residential/Commercial Fine Schedule:

1st & 2nd false alarm - $0

3nd & 4th false alarm - $262.00

5th+ false alarm - $440.00/each

Over 98 percent of the alarm signals generated in the United States end up being false. Responding to false alarms takes officers away from responding to actual emergency situations. In an effort to make alarm users aware of this problem and mitigate the incidence of false alarms, the City of Napa enacted a False Alarm Ordinance (Municipal Code 9.60). The Ordinance requires that all owners of an active alarm system (both residential and business) obtain and maintain an annual permit and pay fines to the City for excessive false alarm activity.

A false alarm is defined in the ordinance as the activation of an alarm system when, upon observation by law enforcement, there is no evidence of unauthorized entry, robbery, or other such crime attempted in or on the premises. 

A false alarm is defined in the ordinance as the activation of an alarm system when, upon observation by law enforcement, there is no evidence of unauthorized entry, robbery, or other such crime attempted in or on the premises. 

No, you will never be assessed a fee for a legitimate alarm/panic signal.

APPEALING A FALSE ALARM RESPONSE CHARGE

*Submit a written request/statement as to why you feel the charge and/or occurrence should be waived or removed from your account, along with any supporting documentation (police reports, alarm company documentation, etc.)

*Submit via email using the Contact Us page.

*Be sure to include Permit License #, alarm location address, and incident date(s) in question.

*Submit within thirty (30) calendar days of the notice imposing the charge. 

Yes, you can pay for any fees due on your account via this website by clicking on the home tab and logging in with credentials initiated by APS/CitySupport and secured by the alarm user.  Napa PD Alarm Program Website

NAPA POLICE DEPARTMENT - ALARM UNIT

PO BOX 6112

Concord, CA 94524